All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping is available to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. (Due to COVID-19 protocols we may experience a slight delay.)
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We do not accept coffee returns at this time. In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number, so we can find out what’s happening and work to make it right.
If you have any further questions, please don't hesitate to contact us at email@example.com.